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Piggly Wiggly complaints

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3881 Atlanta Highway
Montgomery, AL 36109 | Get Directions

(334) 271-0757

http://www.pigglywigglyofmontg...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Piggly Wiggly closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Piggly Wiggly

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5/16/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.46 Amount Settled: $0.00

Customer Complaint

4/22/2024

There are signs posted throughout the store that state this is a cost plus 10 store. Which I assumed means you pay for the cost of the items you purchase plus an additional 10 which is tax in the city of Montgomery. When I checked my receipt I was charged double. I was charged 10 tax plus an additional 10 tax on items I received. This makes me feel like I've been charged double 10 tax on my items. Resolution Sought Refund me my $46, I went inside to speak with a manager about this situation and she did not give me a well enough explanation as to why this was so. She simply stated "it's been like that every since the signs were posted".

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