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Pinch A Penny, LLC. complaints

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4507 Old Canoe Creek Road
Saint Cloud, FL 34769 | Get Directions

(407) 957-1136

http://www.pinchapenny.com/sto...

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Total Amount in Dispute:
$11,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Pinch A Penny, LLC. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Pinch A Penny, LLC.

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9/12/2023

RESPONSE: Complaint was not answered Amount in Dispute: $11,000.00 Amount Settled: $0.00

Customer Complaint

8/17/2023

Pinch a Penny of St. Cloud Florida did a refinishing to our pool back in January 2021. Ever since we have had nothing but issues with discoloration inside the pool. We've also had issues with the deck paint they put on. After numerous attempts of them trying to make it right. Nothing was ever resolved!!! In the last year they have sold the business and the new owner says he is not responsible for the pools the previous owner did!! He told me he would reach out to James (previous owner) to have him call me!! Till this day we have never heard from him after several calls to pinch a Penny. The previous owner also changed his cellphone number so he wouldn't be bothered. Resolution Sought Get my money back to have things fixed.

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