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Pine Street Auto Recyclers & Salvage Inc. complaints

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1561 East Pine
Tulsa , OK 74106 | Get Directions

(918) 582-6923

http://www.salvage-parts.com/j...

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Total Amount in Dispute:
$81.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Pine Street Auto Recyclers & Salvage Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Pine Street Auto Recyclers & Salvage Inc.

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11/1/2022

RESPONSE: Complaint was not answered Amount in Dispute: $81.00 Amount Settled: $0.00

Customer Complaint

10/5/2022

First of all they said they want money up front for the part. Now it's been 7 days they given me 2 very bad leaking power steering pumps. Now they offer to find a 3rd power steering pump. Plus bad customer service. No refunds. No keeping their word to call me when they find the part. Just can't trust or rely on getting a good fully working power steering pump. Unfriendly people in their business building. Been having very bad experience with them for 7 days now Resolution Sought Give me a full refund because they can't find a power steering pump that's not making noise and leaking after I install it

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