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Pink Energy complaints

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919 North Main Street
Mooresville, NC 28115 | Get Directions

(800) 765-2715

https://gopink.com/

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Total Amount in Dispute:
$754,652.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

19 complaints against Pink Energy closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
18	Unanswered

19 complaints against Pink Energy

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8/13/2023

RESPONSE: Complaint was not answered Amount in Dispute: $75,100.00 Amount Settled: $0.00

Customer Complaint

7/18/2023

Pink Energy installed a solar system at my resident that has not worked from day one and is still not working. Tech Cu has financed the project which I'm being billed for over $75000.00. I found out the solar system with a backup battery from Generac was not working when the power went out at my home. I have been paying on time until i placed a stop payment in May this year. I'm no longer interested in paying for something that never worked. I have been scrammed from the start to be charged for something they never intended to work. I want payment relief and nothing to do with this solar project. Resolution Sought I would like payment relief and they can come remove all the equipment from my property. It would be great if the state would place some regulations on how much can be charged for solar panels and control these company's.

12/14/2022

RESPONSE: Complaint was not answered Amount in Dispute: $60,000.00 Amount Settled: $0.00

Customer Complaint

11/18/2022

We had our solar system installed last year of 2021 and have had nothing but problems with it since day one. They have come out to look and then more issue keep happening and we are not getting the sevice we were promised. Now we have found out that they have closed down "PERMANENTLY" and we are still paying for a service that no longer is being given. Thus has now become a fraudulent issue and needs to be taken care of. If not a lawsuit will follow. Thank you Resolution Sought I want the solar system refunded and paid for and the money that I have paid toward it as well to put back in the bank.

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