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PinkLaura complaints

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8 The Green.Ste A, Number 7216925
Dover County of Kent, 19901 | Get Directions

http://www.pinklaura.com

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Total Amount in Dispute:
$168.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against PinkLaura closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against PinkLaura

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5/8/2024

RESPONSE: Complaint was not answered Amount in Dispute: $40.00 Amount Settled: $0.00

Customer Complaint

4/12/2024

They have a online boutique website they take your money but never send the product! if you pay through pay pal they just send them a fake tracking number and then pay pal doesn't do anything. Resolution Sought I want a refund of 40 dollars. I want them shut down so they can't do this anymore!

4/30/2024

RESPONSE: Complaint was not answered Amount in Dispute: $37.48 Amount Settled: $0.00

Customer Complaint

4/4/2024

Hi, I'm trying to get it my order canceled and they just say on the email they can't find my order. I have a screenshot of my order and I've already been made aware. It is a scam site. There is no contact number for them. Resolution Sought I want to cancel my order and refund my payment.

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