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Pinnacle Luxuries complaints

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244 Sheffield Street
Mountainside, NJ 07092-2303 | Get Directions

https://www.pinnacleluxuries.c...

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Total Amount in Dispute:
$122.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Pinnacle Luxuries closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Pinnacle Luxuries

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3/30/2022

RESPONSE: Complaint was not answered Amount in Dispute: $29.97 Amount Settled: $0.00

Customer Complaint

3/4/2022

My order number 68968 was sent to the wrong address. My order was supposed to be sent to Mr. Davidson Rogers, Arkansas 72758. Instead, it was sent to mailbox Menomonie, WI, 54751. If you can't send it to me please return my payment. Resolution Sought Either send my order 68968 to the proper address or return my payment of $29,97.

6/8/2021

RESPONSE: Complaint was not answered Amount in Dispute: $91.91 Amount Settled: $0.00

Customer Complaint

5/13/2021

I made a purchase from this company on May 3rd for a phone case and a screen cover on their website it's states that they send 2-day expedited shipping it's been over a week I have not had any contact with the company I'm unable to reach them and have not received my product Resolution Sought I would like the company to respond to me and let me know the status of my purchase or receive a refund

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