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Pinnacle Property Management complaints

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22700 Crenshaw Blvd
Torrance, CA 90505 | Get Directions

(310) 530-0606

http://www.pinnaclepmc.com

Office Hours are 8:30 am - 5:00 pm Monday-Friday
24/7 Emergency Maintenance

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Total Amount in Dispute:
$2,643.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Pinnacle Property Management closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Pinnacle Property Management

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7/10/2023

RESPONSE: Complaint was not answered Amount in Dispute: $2,643.00 Amount Settled: $0.00

Customer Complaint

6/14/2023

I was promised a full refund after paying twice by mistake. The person who I corresponded with Judy Lu in the accounting department, she wouldn't return my emails or give me any insight. Once I copied mangagement she finally replied. She said she sent a check out but the address was FAR from correct. I didn't even recieve an apology for the mistake. This error caused bills to bounce back from our autopay. Resolution Sought A full refund of $2,634.00 ASAP. We do have bills to pay. And an apology from the accountant who was curt, rude, and did nothing to resolve our issue.

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