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Pioneer Properties, Inc. complaints

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12900 Stroh Ranch Place Suite 125
Parker, CO 80134 | Get Directions

(661) 489-5907

http://furnishedfinder.com

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Total Amount in Dispute:
$1,807.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against Pioneer Properties, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against Pioneer Properties, Inc.

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7/9/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,500.00 Amount Settled: $0.00

Customer Complaint

6/13/2024

I rented a room from a person on Furnished Finder. It was a very bad fit. I left before the last day of the agreement. The owner of the house verbalized that she would reimburse me what she owed me. She has not. I have reached out to Furnished Finder. Initially they asked that I speak to the owner of the house directly. That is not a good idea as we do not get along. I have reached out again to Furnished Finder several times without an answer from them or anything for that matter. I do not know how to proceed. Thank you for your time and effort. Resolution Sought Have the person that I rented the room from reimburse me.

5/1/2024

RESPONSE: Complaint was not answered Amount in Dispute: $99.00 Amount Settled: $0.00

Customer Complaint

4/5/2024

On august 5, 2023, I paid Furnished Finder a fee of $99 to advertise my room for travelling nurses. The staff didn't help me on downloading the pictures and completing my application. I tried to call for two days and waited for assistance. No one called and assisted. So I told them on them to refund my money. The staff agreed. First, I was told that they refund back my money to the debit card. The bank told me that the debit card I used was closed and I should request for them to mail me a check. Ms. Laura Calderon, one of the staff connected me to their Customer Service. I talked to one of the staff there and she said they will send the check to my address. They verified and had me repeated the address twice for accuracy. For months, I inquired and was given a ticket each time and followed usually the next day with a response of the case is close. The frustration grew each time I called to follow up and nothing improved. Most recently, I talked to Ms. Calderon and she said the customer service told her that they mailed my check on February 28, 2024 and should be arriving after 30 days. I have been waiting in vain and now it is April 2, 2024 Could you please help? I am almost 75 years old and need your kind assistance. Thank you, Resolution Sought Refund my money

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