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Pioneer Woman complaints

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532 Kihekah Avenue
Pawhuska, OK 74056 | Get Directions

(888) 506-0078

http://thepioneerwoman.com

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Total Amount in Dispute:
$165.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

2 complaints against Pioneer Woman closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

2 complaints against Pioneer Woman

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1/2/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

12/20/2022

I have had a pioneer woman set of pots now for a few years. I had a simmer pot going on the cooktop for awhile. I turned it off and put the lid on and boom! I heard a pop, turned around, saw it exploded! The glass was all over and inside the pot too. Good thing it wasn't my stew for dinner! I lifted the lid and this is what happened. Resolution Sought Send me a new pot with lid

Company Response

12/21/2022

We have been in contact with Ms. Kelly and working on getting a replacement sent out to her .

2/3/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $65.00 Amount Settled: $0.00

Customer Complaint

1/6/2022

I purchased one of their quilts. I had it on my bed for 2 days an it ripped. not on a seem but on a patch and it can't be fixed without noticing it. The amount of money I don't feel it should have ripped . Resolution Sought I would like the quilt replaced.

Company Response

1/24/2022

Reached out to customer 1/21/22 via email: I hope you are doing well today. I was informed today that you have filed a claim against our company in regards, to a quilt. I am sorry you had an issue, but you can always reach out to us for help in regards to a problem. Please send me photos of your actual quilt and your physical mailing address. We will work with the supplier to get a new one sent out to you (also please add what size you bought). I spoke with your company representative this morning in regards to this complaint from the customer. I checked our records, and the customer has never contacted us in regards to her issue with the quilt. I will reach out to the customer today and request our basic information (Physical mailing address and photos) . Once I have this information I will send it over to the supplier to send out a replacement. Our company replaces any item requested from a customer if it is defective in any way. We just have not received anything from this customer (she might not have the email address correct).

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