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Piper Lou Collection complaints

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7868 US 70 Bus Hwy. West
Clayton, NC 27520 | Get Directions

(919) 444-2853

http://piperloucollection.com

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Total Amount in Dispute:
$58.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Piper Lou Collection closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Piper Lou Collection

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1/22/2024

RESPONSE: Complaint was not answered Amount in Dispute: $58.21 Amount Settled: $0.00

Customer Complaint

12/27/2023

Ordered on 12/1. It is now 12/21 with no shipping and lackluster communication. Resolution Sought I would like the presents I ordered by Christmas but seeing as how that's not happening I want a refund of every penny.

1/9/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/14/2023

I ordered 20+ cups for Christmas gifts during a Black Friday sale. I was told on 12/8 that I would be getting an email with my tracking information for my cups because I had expressed that I needed them by the week of 12/18. Today, 12/12, when I inquired again about my order I was told that they would not be shipped before 12/20. That is NOT within the 7-14 days (minus weekends and holidays) that they advertised. They did cancel my three orders and tell me they were going to refund me, but that is now 20+ gifts that I thought I was able to give to my son's teachers and therapists (he has special needs) that I will not be able to give now and I will need to find some last minute thing that will not be as nice. I know that they refunded me, but DONT tell me that I am going to get my items in a timely manner if I'm not! No effort was made to help me when I asked to pay for expedited shipping either! They claim that they will do anything to make things right on their website but no effort was made to help me at all. I will NOT be ordering from them again! Resolution Sought I WANTED to pay for expedited shipping and get what I ordered. However I was told my best option would be to cancel my order.

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