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Pipestem Spa Event Center And Chalet complaints

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41 Pipestem Drive
Pipestem, WV 25979 | Get Directions

(304) 466-1767

http://pipestemspa.com

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Total Amount in Dispute:
$630.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Pipestem Spa Event Center And Chalet closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Pipestem Spa Event Center And Chalet

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1/16/2023

RESPONSE: Complaint was not answered Amount in Dispute: $630.00 Amount Settled: $0.00

Customer Complaint

12/21/2022

Went to spa with friend for services was told it could be charged to her room. Was lied to about that soon as we got there was served alcohol continuously after we said no and we're intoxicated. The manicure and pedicure looked like a three year old did it. We ended up with alcohol poisoning and the owner kept us captive until my friends husband came to get us because of payment Denial, even after she knew we were not paying she gave us continued alcoholic beverages until we walked out the door. The price went from 400$ for a package to where she tried to charge us 630$ and then threatened us with grand larceny when we refused. Resolution Sought The place be shut down and people persecuted and not allowed to run a business again.

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