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Pittsburgh Comprehensive Treatment Center complaints

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1391 Washington Blvd.
Pittsburgh, PA 15206 | Get Directions

(412) 924-5955

https://www.ctcprograms.com/lo...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Pittsburgh Comprehensive Treatment Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Pittsburgh Comprehensive Treatment Center

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2/6/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/11/2024

This is a methadone clinic I have a special paper from my PCP explaining I must be mouth swabbed instead of urine tested. The last 3 years I been getting mouth swabs now all of a sudden the dosers Rosealyn will go an bother the lady that's supposed to dose me when administering my drug test. Rosealyn screamed at me at another wibdow about saying I don't have a paper an told me to shut up would not let me explain. I honestly think she's racist and or on drugs . She humiliated me in front of everyone an told me.to give a urine which I can't. Now she wants to humiliate me to "try to pee" she just pretty much is on q power trip an wanted me to pull my penis out camera that's In the bathroom . I'm on several medications that it's hard for me to pee hence the mouth swab. This will the third time that they will fight with me.when they are supposed to mouth swab me. This lady is always lazy an is always eating or walking around trying to tell other dosers how to work . This happen to another disabled woman that ended up urinating on her pants because she's handicap as well this cruel an harassing and not rite. My fourms are in the council an doctor files an yet rosealyn says it's not on her computer no more an never was I'm so scared of freaking out Im bipolar an try to keep to myself and be quiet but I cant anymore. Resolution Sought I want rosealyn fired I want the dosers to start giving me mouth swabs like they're supposed too like they've been the whole time I been there. This lady embarrassed me an was screaming out my personal information Infront of a line of people. I don't know how she works there this is wrong. My councilor is Allyson she has my PCP letters .

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