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Pizza2000 complaints

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19 Court Street
Newark, NJ 07102 | Get Directions

(973) 623-2300

http://www.pizza2000newark.com

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Total Amount in Dispute:
$60.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Pizza2000 closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Pizza2000

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1/8/2024

RESPONSE: Complaint was not answered Amount in Dispute: $60.00 Amount Settled: $0.00

Customer Complaint

12/13/2023

I order often from Pizza 2000, I order the last 3 times , pizza, 2nd time 2 grilled chicken over rice 3rd time a Stromboli. I order from their website which is ran by Slice. Slice and Pizza 2000 said My number and address were incorrect. I have screenshots and pictures. The first incident they never called me or rung my bell , they left my pizza outside on the ground as they said , no pizza $25 gone , 18.99 plus tax and tip. 2nd time grilled chicken over rice , it was out the container in the bag on the ground. Last today I order a Stromboli 26.87 +tips. They didn't call , nor text . They left my Stromboli on the ground on the rain the box is soak, dirt and rats which i had to stomp away. I reported it with Slice, they lie and say my address and number is not listed but delivered my food. I have pictures and screens hots again . Then Pizza2000 call me on the same number that didn't have. Slice was rude to me and keep ending the chat when I ask for a refund. Resolution Sought I want a full refund.

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