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Pizzazz on the Circle complaints

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20680 John Carroll Blvd.
University Heights, OH 44118 | Get Directions

(216) 321-7272

https://pizzazzpizza.com/

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Total Amount in Dispute:
$43.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Pizzazz on the Circle closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Pizzazz on the Circle

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11/23/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $42.55 Amount Settled: $0.00

Customer Complaint

11/2/2023

I ordered a White Pizza and garlic cheesy bread on Wednesday November 1 2023 just before 9:00 pm. I spent $42.55 on this order The whole order tasted old and the pizza was soaked with oil. I got really sick with stomach pain. This is the first time this happened ordering food from this company. Resolution Sought I would like a refund of my money. Because the food was terrible.

Company Response

11/13/2023

Carla ordered a 'white' pizza that has olive oil for the sauce. On her pizza (receipt provided to BCA for review) she added fresh vegetables (green pepper, mushroom & onion) which will add juice PLUS she added pepperoni, sausage & double cheese (all oily items). She soaked her own pizza in oil. Carla placed her order through DoorDash to be delivered. Once a driver takes the food order, we have no idea how long it takes to arrive to the customer. Drivers frequently take multiple order so one of those orders has to be last. Carla never called the restaurant to say her meal was not satisfactory nor did she call DoorDash to either complain OR ask for a refund. I know this because I called DoorDash to inquire. Since Carla paid DoorDash for her order, we do NOT have access to her credit card to issue a refund. Her order total with Pizzazz was $35.75.

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