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PJ's College of Cosmetology complaints

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1710 East 10th Street
Jeffersonville, IN 47130 | Get Directions

(812) 285-8805

http://www.gotopjs.com

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Total Amount in Dispute:
$11,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against PJ's College of Cosmetology closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against PJ's College of Cosmetology

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7/4/2022

RESPONSE: Complaint was not answered Amount in Dispute: $11,000.00 Amount Settled: $0.00

Customer Complaint

6/8/2022

I've was dropped from this school due to being sick, unable to attend. I wasn't able to provide a document stating illness. I was medicinally discriminated against due to me having a autoimmune disorder (Erythema Nodosum) which was the reason for my illness at the time. However I was able to go to the school on the day of March 23rd, 2022 and clock in with my student ID, I was even given a client. Later that day at 1pm I was notified I was no longer able to attend, as of March 22nd 2022, the school due to my absence. Therefore they allowed me to work on a client without a license and no longer an eligible candidate for their program. They have an extremely unprofessional atmosphere at this place of business. Now I've been served my owed tuition that was never agreed upon. The business charges by attendance percentage with my estimate being from that point till December 2022. They are charging me fee's for days that I was never going to be able to attend due to being dropped. They do not actively show anywhere other than being told "I'll be charged for missing", there is no documentation of the amount of the daily fees. Resolution Sought I would like for the full payment to be dropped on my part. I should not owe this school for non-attended days without notification of how much I would be charged. Including they need to be reprimanded for their behaviors against people who have illnesses that may not show physical signs. Being told that after the two week duration of my sickness that "There's no way you were sick for two weeks.", Is completely unacceptable.

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