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Planet 13 complaints

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3400 West Warner Avenue
Santa Ana, CA 92704 | Get Directions

(562) 732-1313

https://www.planet13dispensari...

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Total Amount in Dispute:
$3.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Planet 13 closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Planet 13

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2/6/2022

RESPONSE: Complaint was not answered Amount in Dispute: $3.00 Amount Settled: $0.00

Customer Complaint

1/11/2022

I purchased an item for $135.00 and I was charged $138.00. Normally they refund the $3.00 in cash as some sort of transaction fee reimbursement. But lately (the past 3 times) they have been charging me the extra $3.00. I'm afraid that they are profiting or embezzling off of each transaction $3.00 at a time, and not only me I witnessed the cashier doing the same exact thing to the customer in front of me. Granted it's not a lot of money. Money adds up. Plus, people go to jail for stealing from the $.99 store because they are hungry. To make the situation more verbose a third of their customers are medicinal marijuana users. They need to be held accountable so that this doesn't happen anymore because they seem to think it's ok to embezzle money from a schedule 1 controlled substance. Resolution Sought Give me a refund. And, correct their wrong doings by reimbursing customers with money, issue a public apology

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