Complaints for Planet Stereo, Inc. in Covina, CA

628 North Azusa Avenue
Covina, CA 91722 | Get Directions

(626) 332-7812

http://www.planetstereocovina....

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege complications with installations defective merchandise or dissatisfaction with the company's "no-refund" policy. Other complainants allege "bait & switch" tactics are used to substitute name brand components for cheaper "no name" brands. Most complainants experience difficulty when dissatisfied due to the "no-refund" policy. The company responds in most cases by making exchanges on defective items or offering additional repairs on components or installations. Some complaints are closed as unresolved meaning the complainants are not satisfied with the company's response. Other complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Planet Stereo, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Planet Stereo, Inc. complaints