Complaints for Platinum Acceptance Corporation in Los Angeles, CA

3470 Wilshire Blvd., Suite 608
Los Angeles, CA 90010 | Get Directions

(800) 488-0940

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company misrepresents their ability to assist clients or provide loan modification services fails to honor their money back guarantee advises clients to cease communicating with their lenders and accepts advance fees from clients in violation of state law. Some clients complain the company falsely claims responsibility for negotiating loan modifications when fact their lenders had not been contacted or their lenders were unable to contact the company after repeated attempts.~Due to lack of communication loan mod applications were abandoned by lenders in some cases. ~~The company responds to a few complaints by disputing the complainantÃ¢â‚¬â„¢s allegations claiming their efforts were successful in obtaining modifications and accusing the complainant of slander and libel. A few complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

0 complaints against Platinum Acceptance Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Platinum Acceptance Corporation complaints