Find a reputable business?

Complaints and Resolutions

Platinum Auto & Truck Center complaints

Read Complaints File Complaint View Full Report

11021 Pulaski Highway
White Marsh, MD 21162 | Get Directions

(410) 344-6471

http://www.platinumautoandtruc...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$10,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Platinum Auto & Truck Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Platinum Auto & Truck Center

Sort by

8/2/2023

RESPONSE: Complaint was not answered Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

7/7/2023

Purchased a vehicle November 2022 for 5700.00. Unaware that I didn't have a title. I was given something that looked like a title. I received a call and text for an address to send my title. I never received it They gave me another set of temporary tags and still no title. Resolution Sought Either give me my money back and pay for my expenses and tickets on vehicle

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile