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Platinum General Engineering complaints

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9355 Pellerin Road
Modesto, CA 95357 | Get Directions

(209) 550-1199

http://www.platinumgeconstruct...

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Total Amount in Dispute:
$47,591.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Platinum General Engineering closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Platinum General Engineering

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12/21/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $47,591.00 Amount Settled: $0.00

Customer Complaint

11/7/2025

Golden Gate Trans, Inc. was hired to pick up and haul construction debris using, Dump Trucks, from one location to another. From 12/03/2024 through 09/03/2025, Platinum General Engineering failed to pay invoices supporting the numerous projects they hired us to perform. Resolution Sought Please pay outstanding invoices.

Company Response

12/9/2025

This has already been paid over two months ago, Rosy is well aware of this.

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