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Platinum Mitsubishi complaints

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6039 Carlisle Pike
Mechanicsburg, PA 17050 | Get Directions

(717) 462-6338

https://platinummitsubishimech...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Platinum Mitsubishi closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Platinum Mitsubishi

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2/12/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/17/2024

False advertisement, called on 1/11/2024. No problem. Went in to get approved for a vehicle couldn't be done. Met a sale person, as well as Mgr, took all my info, couldn't get me approved. I call this false advertisement, wasted my time and, left my job early. Commercials all over, platinum baby we get you done. I would like compensated for my time, and I would like to be put in a vehicle of my choice, and payments no larger than $300.00 mo. This must stop. Willing to pay for my car, now I would like a 2024, on behalf of company. Resolution Sought Compensate me with a new vehicle Suv, at my price range of 300. Mo.

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