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Playco complaints

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421 Castro Street
Mountain View, CA 94041 | Get Directions

http://play.co

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Playco closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Playco

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11/29/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/2/2022

This is a company that has a bunch of games online and I really hope nobody had ever given them any of their real money. I've tried being nice. I've tried being mean and this company is run by a bunch of retards who don't know how to fix s**t. I have lost lots of money and lots of coins. They did not reimburse me, so I'm done playing that game, but there are other games associated with that company. I'm reporting them because I have never seen a company that can't fix their games. I just don't get it. It's pretty bad when I can't even play a game to relax and I lose all my money and my coins and they're too stupid to figure out how to give it back to me. I just really hope nobody has lost any real money because I know they won't give it back. Resolution Sought Either find someone that can fix that games right and reimburse everybody for what they lost or go out of business if you're too stupid to figure it out. I would rat them less than a one.

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