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Pleasant View Car Care complaints

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6512 Highway 41 A
Pleasant View, TN 37146 | Get Directions

(615) 395-6426

https://www.pvcarsales.com/

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Total Amount in Dispute:
$1,850.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Pleasant View Car Care closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Pleasant View Car Care

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6/4/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,200.00 Amount Settled: $0.00

Customer Complaint

5/9/2024

Sold wrong ply tires for a 2500 work truck. Sold 4ply instead of 10ply. Company was illegal in doing so. Very unsafe to drive the truck now. Company owner will not make it right. Resolution Sought Put the correct ply tires on the 2500 truck.

5/30/2024

RESPONSE: Complaint was not answered Amount in Dispute: $650.00 Amount Settled: $0.00

Customer Complaint

5/6/2024

Took my car to be repaired engine light came on and started vibrating they said it had a cylinder misfire needed spark plugs and coils kept my car for 3 days didn't do what said was gonna do and basically did nothing and charged me $650.00 it's doing exact same thing was doing when brought in and now I'm gonna have to take it to get fixed right and buy all new plugs and coils again so can be fixed I don't have that kind of money I'm single mother and work hard for my money not to be done wrong and not even have my car to get back forth to work it's really put me in a strain and they are very rude and dishonest people Resolution Sought I would like a refund on all the money I paid them cause they didn't even fix my car and I'm out more money

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