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PLS Financial Services, Inc. complaints

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One South Wacker Drive 36th Floor
Chicago, IL 60606 | Get Directions

(855) 856-9757

http://www.pls247.com

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Total Amount in Dispute:
$19,304.00

Total Amount Settled:
$0.00

Complaint Experience

36%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.
However, the company failed to respond to one complaint.

Complaint Closing Statistics

14 complaints against PLS Financial Services, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
0	Refusing to make an adjustment
10	Refuse to adjust, relying on terms of agreement
1	Unanswered

14 complaints against PLS Financial Services, Inc.

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2/22/2024

RESPONSE: Complaint was not answered Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

1/29/2024

I put down PPLS instead. It is P. Everyone seemed to pass the buck and not help. Horrible service. Do not trust them if something gets stolen again. The store pointed out it was fraud but yet the information was not filed right. Resolution Sought Money back. I know I probably will not get it back. The way I was treated was not good. Kept making excuses and saying they needed more info from the main place. Mostly blamed me for getting robbed . Horrible service. Wasted a whole year. Followed the procedure and they failed b me

11/7/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $32.00 Amount Settled: $0.00

Customer Complaint

10/23/2023

I went to the pls check cashier currency exchange to pay My Mom come bill today for $73.00 total $75.00 I gave the male pls cashier currency exchange $105.00 out of $75.00 to the male cashier currency exchange name Jamon and the other pls cashier currency exchange girl told me that I have to wait tomorrow for my mom $32.00 changes back out of $105.00. Resolution Sought Can you have the pls cashier currency exchange workers make out $32.00 in money order

Company Response

10/24/2023

We are not able to release any information regarding Ms. Gilmore to a third-party without first receiving a signed and notarized statement from the individual authorizing such a release. The individual who has made the inquiry has not provided this authorization. The signed and notarized statement can be mailed to: PLS Financial Services, Inc., Legal Department, One South Wacker Drive, 36th Floor, Chicago, IL 60606.

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