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Plugtech complaints

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8312 Page Avenue
St. Louis, MO 63130 | Get Directions

(800) 833-7584

http://www.plug.tech

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Total Amount in Dispute:
$715.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Plugtech closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Plugtech

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8/7/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $714.98 Amount Settled: $0.00

Customer Complaint

7/27/2022

Recently purchased a used iPhone from this company. When I went to activate and use it, Verizon informed me that the phone had been reported as lost/stolen. They are refusing to reimburse my payment. I would happily send the stolen phone back. Resolution Sought Reimburse the payment price!

Company Response

7/28/2022

This customer, filed a chargeback for fraud after she received her device. Our company reported the device lost/stolen since it was reported as fraud. Since her bank confirmed she attempted to file friendly fraud after receiving the device, so they declined her claim. Now the customer is upset that she could not get a free device from us.

Customer Rebuttal

8/1/2022

I am not requesting a free phone. I am requesting that you lift the lost/stolen status from the phone I have paid for so that I can use it. If you cannot do that than I want my money back. I have paid for a functional phone and you have yet to deliver.

Company Final Response

8/3/2022

This customer claimed this order was fraud and filed a chargeback for fraud with this device. She attempted to get a free device and is upset she failed.

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