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Plum Property Management complaints

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425 North 5th Street West
MISSOULA, MT 59802 | Get Directions

(406) 541-7586

http://storageunitsmissoula.co...

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Total Amount in Dispute:
$10,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Plum Property Management closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Plum Property Management

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4/13/2022

RESPONSE: Complaint was not answered Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

3/18/2022

RENT PLUM Missoula, MT 59802 (406) 541-7586 https://www.storageunitsmissoula.com/ CONTACTS abby.rentplum@gmail.com, amy.rentplum@gmail.com, assist.rentplum@gmail.com, storageunitsmissoula@gmail.com, assist.rentplum@gmail.com, SUMMARY THIS COMPANY ASKED TO VACATE A STORAGE UNIT FIR NO REASON AT ALL THUS ENDANGERING ME. KEY WORDS: CONSPIRACY, SOCIAL POSITIONING, ADRENALINE POISONING, TORTURE, DISABILITY, FRAUD, THEFT, ATTEMPTED MURDER LEGAL BASIS IS ATTACHED. FACTS On 04/01/2021 I was asked by their staff to vacate my storage unit 137. I had an ongoing contract with them and they asked me to vacate for no reason at all; they asked me to vacate by 04/15/2021. I rented another unit through their website and traferred myself to unit 107; for this unit I paid 77.80 but was charged instead 134 USD. Yet again I was asked to vacate for no reason at all thus endangering my life, I had to trash a lot of my property. I WOULD LIKE TO FILE CHARGES. The business has failed to issue payment for damage. The legal basis is attached. EFFORTS TO RESOLVE THE MATTER 03/05/2021 -CONTACTED THE BUSINESS (AND CHIME BANK, THE BANK FAILED TO RESOLVE THE DISPUTE) - FILED A COMPLAINT WITH THE MT AGO CONSUMER PROTECTION - FILED A COMPLAINT WITH BBB case number is 15434216 Date of Transaction = 04/01/2021 Amount of money paid to the business = 134 USD What the business committed to Resolution Sought DESIRED RESOLUTION 1. EXPLANATION OF WHY I WAS ASKED TO VACATE 2. REFUND OF 134 DOLLARS 3. PAYMENT OF DAMAGE = COST OF PROPERTY THAT I HAD TO TRASH

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