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PlumbRight Services & Rooter, Inc. complaints

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573 North Bardstown Rd.
Mt. Washington, KY 40047 | Get Directions

(502) 430-3442

http://www.plumbrightservices....

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Total Amount in Dispute:
$320.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against PlumbRight Services & Rooter, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against PlumbRight Services & Rooter, Inc.

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9/12/2023

RESPONSE: Complaint was not answered Amount in Dispute: $320.00 Amount Settled: $0.00

Customer Complaint

8/17/2023

Our family had a leak in a shower so we called the above company to fix problem they were unable to fix it. The water continue to leak adding damage to the ceiling in the master bedroom. This original company came out on 7/7/23 on 7//12//23 We had to call another plumber company that was able to fix the problem with another cost for 411.00. I now will continue with small claims court for the damage done to my ceiling Btw the company was notified by email ,phone,and text numerous times about the issue no response they actually referred me to a ex owner Josh who did nothing except waste my time any advice you could give would be great Btw I have copies of all text emails to if needed. Resolution Sought Refund the 320. Dollars

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