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Pocahontas Mutual Insurance complaints

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137 South 3rd Street
Laurens, IA 50554-1334 | Get Directions

(712) 841-4569

http://www.pocahontasmutualins...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Pocahontas Mutual Insurance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Pocahontas Mutual Insurance

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6/14/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/18/2022

Been with my insurance company for 15 years failed one claim and now they're trying to cancel my home insurance and making it very difficult and expensive for me to find other insurance. They also have very poor service the adjuster who came to our house was rude made jokes and laughed as he denied our claim!!! Resolution Sought Would like to know why they are canceling my insurance after almost 15 years and why are they are telling other insurance companies my house is no longer insurable it's very poor insurance company but I've been treated very poorly by them when I had an accident at my home my garage was crushed and so was one of my cars the guy who came out was rude and laughed while he denied my claim !!

Company Response

6/2/2022

Company states: We take the confidentiality and privacy of insured's personal information very seriously. Per our privacy guidelines, we do not share information about any insured to outside parties. If an insured has any issue or concerns about our product or service, they are encouraged to contact us directly or through our agent representative. If an insured wishes to file a formal complaint, they may contact the Iowa Insurance Division, 1963 Bell Avenue, Suite 100, Des Moines, Iowa 50315 (515) 654-6600

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