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Poco Verde Pools & Landscape, Inc. complaints

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520 West Warner Road
Tempe, AZ 85284 | Get Directions

(480) 797-9331

http://www.pocoverdelandscape....

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Poco Verde Pools & Landscape, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Poco Verde Pools & Landscape, Inc.

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9/28/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/19/2021

Suppose to be getting a pool paid them already but keep getting the run around and every time I call date changes when my pool will be done they have already broke are contract and on top of that I have failed 2 inspection because of them then my landscape put everything in wrong place and destroyed my front yard landscape with there equipment there people come when I complain and do just enough work then leave and don't here from them again till I complain again and every time I call get the same response next week but next week comes and goes just called them again about my inspection cause was suppose to have again and no one showed but would have failed again because they haven't done what was suppose to be fixed tired of the run around then pool not even done and they started landscape have no idea when pool will be done I shouldn't have paid last amount till was done cause now don't want to work have spoken to manager a million times and he keeps telling me he will get them moving but nothing we have been dealing with this for 8 months and still nothing done please help Resolution Sought Complete the job correctly

Company Response

9/16/2021

This project is not yet complete. The job will be done by the end of this month. Not sure if this complaint was made for any other reason than the length of time that that project has taken to complete. There are no work or defect complaints.

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