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PODS Enterprises, LLC complaints

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13535 Feather Sound Drive
Clearwater, FL 33762 | Get Directions

(877) 770-7637

http://www.pods.com

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Total Amount in Dispute:
$63,831.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

9 complaints against PODS Enterprises, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
9	Unanswered

9 complaints against PODS Enterprises, LLC

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9/13/2023

RESPONSE: Complaint was not answered Amount in Dispute: $50,000.00 Amount Settled: $0.00

Customer Complaint

8/18/2023

Pods moves and stores your things. They while moving my pod around their own warehouse dropped it. They destroyed all of my possessions and this happened 6 months ago and I wad never contacted and they continued to bill me monthly 319.00. Resolution Sought Have my stuff moved and compensated.

9/5/2023

RESPONSE: Complaint was not answered Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

8/10/2023

My pod was scheduled to be delivered April 5th,2023. I was given a time and after my pod did not arrive on time, I proceeded to call the number given . 3 different reps gave me false information regarding the location of my pod, one even stating that if it was not there in the next 5 minutes. I would be compensated . Needless to say my pod did not arrive until the middle of the next week. The reason given was weather delay, but pods were being delivered to my area that same day. I stopped one of the pod drives and asked about my pod and his team lead told him my pod was not in their facility. Storage fees are charged every 6th of the month and I was charged yet again for a full month of storage that increased by nearly 200.00 when I raised this concern the customer rep informed me that policy had changed in Feb 2023 I signed my contract in Jan of 2023 . I was never informed of the increase. After receiving my pod a few items were damaged . I have 2 of each both packed exactly the same only 1 of each are no longer useable. My damage claim was denied. Resolution Sought Refund me deliver fees and the storage fee for the month of April. Or, offer me a one time move for free no limitations.

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