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Pogo Electric complaints

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PO Box 142646
Irving, TX 75014 | Get Directions

(888) 764-6669

http://pogoenergy.com

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Total Amount in Dispute:
$300.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Pogo Electric closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Pogo Electric

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2/21/2022

RESPONSE: Complaint was not answered Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

1/26/2022

About a month ago when the cold set in, the electric when sky rocket for a tiny one room trailer. I spend 12 to 13 even 14 a day in electric. It's destroying my life. I can't afford anything because I spend all my money on electric. I turn off all the heat and lights and go to work and put sweaters on my dogs and STILL the electric charge doesn't drop. It's a scam. They are STEALING from people. There is absolutely NO WAY that I can be using electric like that when I have a one room trailer. I have spent 400 dollars or so in one month. That's the cost of a 6 bedroom house. It's unfair and it's theft. And I want something done about it. Resolution Sought I want them to send me a check for the money they stole from me.

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