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Pohaku Resort Management complaints

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PO Box 2313
Windermere, FL 34786 | Get Directions

(877) 976-6652

http://www.pohakuresortmanagem...

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Total Amount in Dispute:
$40,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Pohaku Resort Management closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Pohaku Resort Management

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4/24/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $40,000.00 Amount Settled: $0.00

Customer Complaint

4/8/2025

We owe these people zero money. We have been loyal users and have paid the timeshare always. Now, when we are done using it and we call for assistance we are lied to? The "only" way to get rid of a timeshare is for ME to sell it? Are you kidding me? You're an entire company who sold it to us in the first place! What kind of shoddy customer service ans customer care is this? Resolution Sought A full refund of all monies paid, Surrender of our timeshare back to Pohaku Management Co or Pono Kai. An apology from the Board and HOA for letting things get so bad. They betrayed every owner.

Company Response

4/8/2025

We didn't sell the timeshare and are a small company that doesn't have a resale option so as with many timeshares, it is the owner's responsibility to transfer it. We recommend checking each year to see if there is a deed program in place or we can sometimes rent it to try and reimburse the owner for their maintenance fees.

Customer Rebuttal

4/14/2025

What do you mean that you didn't sell it? Who did? Please let us know who it was. Also, if you didn't sell but you now control it...then you own it. And all the issues that come with it. Who sold it to us and how are THEY and YOU somehow not responsible for it? Sounds illegal and scammy.

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