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Pohanka Lexus of Chantilly complaints

13909 Lee Jackson Memorial Highway
Chantilly, VA 20151
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(855) 582-3628

http://www.pohankalexuschantil...

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5:30 am - 11:00 pm

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Total Amount in Dispute:
$50,000.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

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Complaint Closing Statistics

1 complaints against Pohanka Lexus of Chantilly closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
1 Unanswered

1 complaints against Pohanka Lexus of Chantilly

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8/31/2022

RESPONSE: Complaint was not answered Amount in Dispute: $50,000.00 Amount Settled: $0.00

Customer Complaint

8/5/2022

I am filing a complaint against Pohanka Lexus using predatory and unlawful practices, using false information and high pressure sales tactics, in just 3 hours its salesman and manager tricked and robbed tens of thousands dollars from most inexperienced newly graduate young people. It all started out with a routine maintenance, we bought a certified used car with extend warranty from Pohanka Lexus a year ago, during waiting time for the maintenance on April 28, the salesman named Abdul Tayyab approached to my daughter, asked if he can help something with the car needs, then he started told my daughter how she looks better in a newer car, how much money can be saved to switch to a newer car, after test drive, Mr. Tayyab then take advantage of the inexperience and innocent young buyer by start telling how little inventory is now and how difficult to get a car, overinflated the car sales price for thousand dollars over MSRP. The worst part came to the trade in, Mr. Tayyab using the false information by provide a internet quote from his relatives over a crashed car, and using that information to under value ten thousand dollars for my daughter's trade in, which was just purchased certified a year earlier at same dealership with the known condition and maintenance records. Mr. Tayyab told my daughter the car only valued for $16,500, but the very same car dealership listed for sale next day for $31,900 with just a simple cleaning, what a good business (robbery) they can Resolution Sought Cancel the sales and return my old car

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