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Point Pickup Technologies complaints

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P.O. Box 110441
Stamford, CT 06911 | Get Directions

(866) 886-7787

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Total Amount in Dispute:
$250.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Point Pickup Technologies closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Point Pickup Technologies

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12/28/2022

RESPONSE: Complaint was not answered Amount in Dispute: $250.00 Amount Settled: $0.00

Customer Complaint

12/2/2022

I was a driver for pointpickup ive tried to update my account due to not able to get into my old google act (********85@gmail.com) that I had on file for point pickup and ive emailed them 20x and they yet still haven't responded the only thing they did was locked my Acct and now I cannot be a driver and or get paid . ive tried to update my email but they wouldn't allow me to . Resolution Sought fix my problem for I to get paid what is owed and for I to be a driver like I was , they blocked my act and all im trying to do is update my info.

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