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Point2Point Property Management complaints

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33489 Lake Road Up Loft 2
Avon Lake, OH 44012 | Get Directions

(440) 827-2150

http://www.p2phoamgt.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Point2Point Property Management closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Point2Point Property Management

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1/11/2023

RESPONSE: Refusing to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/2/2022

They are the property company for my hoa. I've sent several emails, calls, voicemails of people violating the bi-laws. They have refused to return any of them. They have also refused to address any of these issues. They told me they were sending out letter. This has been going on since March. They also owe me new grass. We have a lawyer we pay for , they refused to give me the number when I've asked. Resolution Sought For them to do there job!!!

Company Response

12/30/2022

We contacted our attorneys and they handled it.

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