Find a reputable business?

Complaints and Resolutions

Polished Nails and Spa complaints

Read Complaints File Complaint View Full Report

639 Trancas Street
Napa, CA 94558 | Get Directions

(707) 252-3689

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$40.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Polished Nails and Spa closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Polished Nails and Spa

Sort by

6/8/2025

RESPONSE: Complaint was not answered Amount in Dispute: $40.00 Amount Settled: $0.00

Customer Complaint

5/12/2025

Walked in with my mom to get 2 pedicures. Went with 45 minute pedicures. After 20 minutes of a woman rushing through mine to the point she has cut me and I'm bleeding and mom still not being touched I said we're done and leaving. Haven't even got through 1/2 of one pedicure. Told the woman we'll pay for half just for her time but we're leaving as my mom is still sitting and I'm now I'm bleeding so I'm done. Get to the front to pay and proceed to get yelled at and harassed by two other store employees that we can't leave until we pay for the entire pedicure. Again I'm bleeding, I'm not letting her touch me again and we didn't even get half way through one pedicure let alone start the other. They said they'd take $5 off as a courtesy because there was no polish, let alone no filing, massage, or literally the other half of the pedicure. Been out of the salon for 15 minutes and still trying to get my toe to stop bleeding Resolution Sought Refund. At this point this is scamming and robbery.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile