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Polk County Waste Station complaints

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10 Environmental Loop South
Winter Haven, FL 33880 | Get Directions

(863) 284-4319

http://www.polk-county.net

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Polk County Waste Station closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Polk County Waste Station

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4/24/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/29/2022

Normal garbage pick up up to 3 weeks behind not to mention I've called twice for a bulk yard waste pick up and have yet to have resolution. Our neighborhood has trash piled up on the sides of the street because they will pick up one side of the road and not the other. Taxes go to pay for this service and they go up but yet the service has broken down. Resolution Sought Pick up the trash in the neighborhood like their contracted to do

6/10/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/17/2021

I called waste & recycling on may 10 because I have a couch and brush at the curb and they did not show up at all and they said they would be here on Thursday witch is may 13 and there phone number is 8632844319 pls help Resolution Sought To do there job

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