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Polygroup Services N.A., Inc. complaints

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9033 Billy the Kid Street
El Paso, TX 79907 | Get Directions

(888) 919-0070

http://www.polygroupstore.com

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Total Amount in Dispute:
$1,543.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

4 complaints against Polygroup Services N.A., Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
4	Unanswered

4 complaints against Polygroup Services N.A., Inc.

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1/12/2022

RESPONSE: Complaint was not answered Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

12/17/2021

Bought a Christmas tree from Home depot. Tree worked first 2 years and stopped working since then. I have been waiting on control box from PoloGroup for 2 years and now they no longer make that part for the tree anymore. Resolution Sought I would like a replacement tree or money back to for the value of the tree

10/7/2021

RESPONSE: Complaint was not answered Amount in Dispute: $492.78 Amount Settled: $0.00

Customer Complaint

9/13/2021

I purchased a summer waves pool the end of February around tax time. I could not put the pool up until mid June when the weather in my area permitted. Within a couple weeks I noticed water around the bottom of the pool. With all the rain we received off and on it took me until mid August to find the actual leak. Come to find out the seam around the drain plug was leaking. However, I decided to just patch it and it seemed to work so I thought. It started leaking again within a few weeks and again it was hard to know because we don't swim everyday and we have received a lot of rain. The company is refusing any sort of compensation or replacement because of a 90 day warranty. I don't know anyone who waits that late into the season to buy a pool especially during Covid, everything was flying off shelves and out of stock. Now I have to buy another pool next year because of this defect. Resolution Sought I would like a refund or a replacement pool because this one cannot be used again due to the location of the defect causing the leak.

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