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Pom Home Contractor, LLC complaints

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83 Lafayette's LNDG
Jonesboro , GA 30238 | Get Directions

(678) 683-1887

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Total Amount in Dispute:
$2,840.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Pom Home Contractor, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Pom Home Contractor, LLC

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10/7/2024

RESPONSE: Complaint was not answered Amount in Dispute: $2,840.00 Amount Settled: $0.00

Customer Complaint

9/11/2024

My mom hired a person named Gabriel Dolce (678)683-1887 who claims to work for this company. He was to break down and redo the entire front porch. Before the first nail or board was laid I ask to see an estimate or a quote. The email I received was neither. Nor was there a signed legal binding contract. On 8/8/24 my mom and I had a discussion with because he was trying to change her more then the original price. The discussion went left so I asked him to leave and I called him a crook to his face. On 8/16 /24 this foll then sends me a text stating that he is waiting for he payment. He did get my permission to text ot call my phone. I called him him and let him know that after what we looked everything over that he doesn't deserve anything else from us. Then he tells me that was going to put a lien on my house then he hung up on me. My mom decided to pay him anyway. Resolution Sought I would like for someone to come and take a look for themselves because my mom has called this person multiple times an told and asked him to come and look at this disaster he left behind. After the service we received I would not recommend this person or company to my worse enemy

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