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Pomeroy's Small Engine Repair, LLC complaints

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525 East Main Street
Front Royal, VA 22630-3061 | Get Directions

(540) 635-4208

http://www.pomeroyssmallengine...

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Total Amount in Dispute:
$239.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Pomeroy's Small Engine Repair, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Pomeroy's Small Engine Repair, LLC

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7/21/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $239.00 Amount Settled: $0.00

Customer Complaint

7/19/2021

I took my john deer riding lawn mower for belt repairs. They said they fixed the tractor and returned it. When I went to use it the belt jumped off the pulleys. I called the company and told them and asked for my money back, The answer I got was good luck Resolution Sought I would like all my money back since things were not fixed.

Company Response

7/21/2021

Per Customer: We have resolved our issue.

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