Complaints for Pomery and Associates in Orange , CA

2050 West Chapman Avenue #221
Orange , CA 92868 | Get Directions

(714) 634-3434

http://www.pomerylaw.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unfulfilled contracts, and inability to obtain refunds. Customers complain the company fails to contact their lenders, and fails to communicate with them on the status of their loan modification. Some complainants allege that money was deducted from their bank accounts before they were provided a copy of the contract. Others complain when refunds are requested, they are given the run around, and advised that refunds cannot be issued for six to eight weeks.

One or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate. The company failed to respond to one complaint.

Complaint Closing Statistics

0 complaints against Pomery and Associates closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Pomery and Associates complaints