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Pool Service and Management, LLC complaints

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53 Mission Street
Monclair, NJ 07042 | Get Directions

(609) 954-4327

http://www.poolservicemanageme...

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Total Amount in Dispute:
$11,645.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Pool Service and Management, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Pool Service and Management, LLC

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8/16/2023

RESPONSE: Complaint was not answered Amount in Dispute: $11,645.00 Amount Settled: $0.00

Customer Complaint

7/21/2023

David Persons , Owner David Persons ( aka David Sdrougias) ruined my pool, charged me 850$ extra for Vermiculite and only used play sand ! Rip off! They did a terrible liner installation, the liner keeps coming down on numerous areas and wrinkles on the bottom. The owner is very rude , condescending & unprofessional, and if you try to get him to come back for an issue he is very nasty and blocks you!! I had to hire another pool company to fix all the issues David and his crew left! What kind of business owner blocks his customers? Terrible! This pool company has many many bad reviews ( I wish I had done my homework before hiring them ) beware of this guy .. their rating with the Better Businesses Bureau is an F.. buyer beware!! Resolution Sought Refund my $$

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