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Pool Splash, LLC complaints

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1755 Fashion Outlets Blvd. Unit Mo 125
Niagara Falls, NY 14304 | Get Directions

(800) 909-7294

http://www.poolsplash.com

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Total Amount in Dispute:
$1,500.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Pool Splash, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Pool Splash, LLC

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8/22/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,500.00 Amount Settled: $0.00

Customer Complaint

7/26/2023

We ordered a pool liner and was sent the wrong size liner we contacted customers complaint immediately letting them know that the liner was made incorrectly the company had us to fill out the measurement form that they provided and still made it incorrectly now they are not willing to refund my money and have no f to return the liner yet states they can make another liner at our expense I'm on a fix income and can not afford to pay again for the company errors. Resolution Sought I would like my money refunded and I can return the liner due to it doesn't fit my pool.

Company Response

8/9/2023

Mr. Rice had ordered a custom made pool liner for his inground pool. The liner was manufactured according to specifications he had provided for the liner to be made. As a safeguard to ensure the liner is made properly, and as the customer wanted the liner to be made, a final approval drawing is sent (via email) once the CAD design has been completed. The final design was approved by Mr. Rice and he even stated he thouroghly reviewed the design himself and with his liner installation professional. After the liner was delivered, Mr. Rice claimed the liner did not fit, and he needed a liner made to different dimensions than those approved (by himself) for the production of the liner. We certainly do sympathize with the customer as we understand it is an expensive mistake (which he blamed on his contractor who measured the pool). In this case we have offered another liner to be manufactured at our cost. However the customer was not satisfied unless we paid for his mistake, which we can not do as it was not our mistake (at all).

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