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Poppi's Pizzeria complaints

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351 West Street
Ludlow, MA 01056 | Get Directions

(413) 583-7828

http://www.poppispizzashop.com

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Total Amount in Dispute:
$40.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Poppi's Pizzeria closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Poppi's Pizzeria

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2/26/2024

RESPONSE: Complaint was not answered Amount in Dispute: $40.00 Amount Settled: $0.00

Customer Complaint

1/31/2024

There are two menus online for this restaurant. They have a website and a Facebook page with all of their current information including address and phone number. The menu on the website even says that the menu is copyrighted recently. I placed an order that should have been approximately $55 and when my husband picked up the order it was over $40 more than the prices advertised! When I called the supervisor, he told me that the website is not controlled by him and that it's not his problem nor his responsibility to advise people that the advertised prices are not correct. Resolution Sought I would like them to refund me the difference and take down the incorrect menu for other people on the future. It's absolutely false advertising!

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