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Porta Via Pacific Palisades complaints

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1063 North Swarthmore Avenue
Pacific Palisades , CA 90272 | Get Directions

(310) 499-2989

https://portaviarestaurants.co...

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Total Amount in Dispute:
$108.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Porta Via Pacific Palisades closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Porta Via Pacific Palisades

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1/4/2023

RESPONSE: Complaint was not answered Amount in Dispute: $108.00 Amount Settled: $0.00

Customer Complaint

12/9/2022

Was over charged. Waiter said one amount and charged my friend and I something else. Over by about $30.00 dollars . I called to speak to the manager and he was so rude did not let me explain and wanted to know the credit card numbers to investigate. I said no because we both didn't trust them any longer. He yelled at me and said very nasty things. I called another manager and explained he said that he was very sorry was was going yo take care of it but still haven't heard back. This the very short version of it. The manager Angel is a racist, he hates women and has horrible customer service. Resolution Sought Offer an apology that includes this Angel guy and to give my friend an I our money back. I'm ready to call a lawyer.

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