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Portfolio Recovery Associates complaints

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120 Corporate Blvd
Norfolk, VA 23502-4962 | Get Directions

(800) 772-1413

http://portfoliorecovery.com

Mon-Fri: 8am - 11pm Sat: 8am - 8pm Sun: 11am - 11pm

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Total Amount in Dispute:
$10,600.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

9 complaints against Portfolio Recovery Associates closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
9	Unanswered

9 complaints against Portfolio Recovery Associates

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4/8/2025

RESPONSE: Complaint was not answered Amount in Dispute: $5,115.00 Amount Settled: $0.00

Customer Complaint

3/13/2025

Barclays Card changed to Mercury card. I settled with my credit counseling team Beyond Finance and thru them paid the settled amount. Paid since Oct 2020. They must have bought the account after settlement. Resolution Sought I need this collection to be erased from all three credit bureaus please. It's been affecting my credit score for too long now unnecessarily.

11/18/2024

RESPONSE: Complaint was not answered Amount in Dispute: $458.00 Amount Settled: $0.00

Customer Complaint

10/23/2024

The original Creditor: Capital One Financial Corporation Account Card # Ending in ********3008 Account Number: 5178058566393008 Reference Number: 19169672 D3 A Dispute is filed because the collections account is a error, the Creditor closed the account after I paid back the credit+interest, it is evidence on the monthly billing statements, the credit was paid off. The Account should be removed from my credit report and collections. The transaction with the Creditor's Capital One Card was denied and $40.00+dollars remaining on the card when the creditor closed the card. There were no terms in the contract stating I would owe card fees or latest fees after the credit was paid off and the card was closed by the creditor. I have tried to resolve this with the collection agency with no response to correcting the account status. The error made by the creditor and the collection agency is damaging my credit makes me vulnerable to damages from collections agencies. Resolution Sought Check the billing statements, locate the error before the card was closed, it should read a balance of $40.00 + as a remaining balance after a $45.00 + denied purchase with Merchant Uber. Remove the account from collections and from remarks from my credit report.

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