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Portland Tire Shop # 1 complaints

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4443 NE 82nd Avenue
Portland, OR 97220 | Get Directions

(971) 266-8840

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Total Amount in Dispute:
$6,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Portland Tire Shop # 1 closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Portland Tire Shop # 1

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7/20/2021

RESPONSE: Complaint was not answered Amount in Dispute: $6,000.00 Amount Settled: $0.00

Customer Complaint

6/24/2021

I had my 2006 Suzuki forenza wgn. It need two front end tires put on I went Portland tire shop #1 5/17/2021 to have them put new tire on my car. Car lot am bye the car from whit me. He ask them to put two new tire on and fix the front end line mit two and they said okay. Well he left and they put one tire new that's was to big and full of air. Put one of old one back on the issue is tire are 195/r55/15 all 4 tires or the same tire shop put 195/r55/15/84v. on one side and put one of old tire on the left side now there three tire or same and one is not for my car tire to big it made for full size min van are car not my comp car they should never put the tire on front of my car. They new want they where doing tire lady who put that tire on my comp put my life on line know my car would not work like it should have they made me hit some one bye put the wrong tire and size on the car i asked them five more time to take off there tire off my car they where going to fuck my car up for good and they did not do as i ask the to do and they never ask me if it was okay to put a tire that was to big for my car on or said to me there was one tire on that was not the same as the the three that was on the when i went in all the tire where same size all for of them Resolution Sought I would like them to own up to want they did and and the lady to say she did do want i said she did and for them to pay for my car to be fixed or full blue book price of the car there bad buss and not make sure they put on the right tire on my car put my life in on the line when it the car the next day 8;30 am i went up on two two wheel and slam down hard and was knockout and now i am pee all over my self want happen from had 5/18/2021 at 8;30 am and did the work on 5/17/2021 at about 2 or 3

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