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Poshmark, Inc. complaints

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203 Redwood Shores Parkway 8th Floor
Redwood City, CA 94065 | Get Directions

(650) 262-4771

http://poshmark.com

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Total Amount in Dispute:
$8,125.00

Total Amount Settled:
$114.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

25 complaints against Poshmark, Inc. closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
22	Unanswered

25 complaints against Poshmark, Inc.

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2/9/2026

RESPONSE: Complaint was not answered Amount in Dispute: $650.00 Amount Settled: $0.00

Customer Complaint

1/14/2026

My Poshmark account and my husband's account (Adrian ]) were both locked without any prior notice, explanation, or violation of terms. This has become a recurring issue, happening multiple times a week. We currently have a combined total of approximately $650 in pending funds held by Poshmark. I have attempted to resolve this through Poshmark's customer support and social media (Facebook) for nearly two weeks, but I have received no meaningful response or resolution. Our business, Creationzcloset, relies on these platforms, and having our funds withheld without cause is unacceptable." Resolution Sought "I am requesting the immediate permanent reinstatement of both accounts and the release of all pending funds totaling $650. Additionally, I want a clear explanation as to why these recurring lockouts are happening to prevent future disruptions to our business operations."

5/14/2025

RESPONSE: Complaint was not answered Amount in Dispute: $42.00 Amount Settled: $0.00

Customer Complaint

4/18/2025

The item that was sent does not work didn't come with a power cord and I want a refund cause when you show the radar detector and you only show radar detective. It doesn't tell me if it comes with a pile called or not so I cannot use it then I wanna refund Resolution Sought Give me a refund

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