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Poshmark, Inc. complaints

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203 Redwood Shores Parkway 8th Floor
Redwood City, CA 94065 | Get Directions

(650) 262-4771

http://poshmark.com

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Total Amount in Dispute:
$10,864.00

Total Amount Settled:
$114.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

32 complaints against Poshmark, Inc. closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
30	Unanswered

32 complaints against Poshmark, Inc.

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4/28/2024

RESPONSE: Complaint was not answered Amount in Dispute: $52.00 Amount Settled: $0.00

Customer Complaint

4/2/2024

I sold a pair of shoes via Poshmark. I received notification on 3/18/2024 that sale was complete. I never received the deposited funds and was told it would only take 1-2 business days to receive the funds. Resolution Sought I want to be paid the $52 that is owed to me.

4/4/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $113.00 Amount Settled: $0.00

Customer Complaint

3/6/2024

They have a policy to let them know you have three days to let them know you want to return some thing, but they don't honor their own policy. They're actually just a fraud people out of money by not giving them a chance to return it or information and whoever else is selling, only just takes money and keeps it, it's clearly a scam and a fraud website should be taken down. Resolution Sought Give me a refund, so I don't have to dispute it on my card which I've already going to be doing.

Company Response

4/4/2024

Per consumer: Yes it is settled thank you

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