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PosiGen Inc. complaints

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145 James Drive E, 3rd Floor
St Rose, LA 70087 | Get Directions

(504) 264-9700

https://www.posigen.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

2 complaints against PosiGen Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

2 complaints against PosiGen Inc.

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10/26/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/26/2023

I have asked the company 4 times to stop calling me, leaving messages and to put my number on their do not call list. They continue to call and leave messages. This is harassment! I am not currently a customer nor do I intend to become one! Resolution Sought Stop calling and leaving messages. Put my phone number, on their do not call list!

Company Response

10/12/2023

We are sorry to hear about your experience. The number provided has been placed on the Do Not Call list. Thank you.

Customer Rebuttal

10/16/2023

On 10/13/23, after I filed my complaint and requested my number be placed on the do not call list, I received another call and message from Posigen

6/7/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/20/2022

I was asked to pay $1800 to take the solor off of my roof, so I could get a new roof for them to take it off and put it back on well they took forever to do it and when they did. They broke some of it and never came and replaced it now my electric bill it's going up I've been calling them every month since August yes and here we are going back into another year and I still haven't had anything resolved it's always a excuse with them. And, now they have asked me to pay every month and I refuse I would like someone to pick in contact with me to see how we can resolve this issue. I need help. Resolution Sought Would like them to come and finish their job what I paid for.

Company Response

6/3/2022

Company states; Please be advised that this is being looked into and we are awaiting on a part and this matter will be resolved within the next 15 business days.

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