Find a reputable business?

Complaints and Resolutions

Postal Annex complaints

Read Complaints File Complaint View Full Report

75 West Nuevo Suite E
Perris , CA 92571 | Get Directions

(951) 657-8339

http://www.postalannex.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$75.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Postal Annex closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Postal Annex

Sort by

5/23/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $75.00 Amount Settled: $0.00

Customer Complaint

4/12/2022

On March 27 at about 12:15pm, I walked into this location to drop off 2 packages. They were both being shipped USPS. I stood in line before the lady at the counter took the 2 packages and advised me that in the future, the USPS drop off was by the door. She then gestured to drop off the packages in the box as I left the store. The next day, I received the tracking update for 1 package, not the other. No big deal, i just assumed that usps was delayed on the other. Moving forward, my tracking number never showed as received by USPS. Tracking #9405 5111 0934 9861 0205 56 Per Google reviews, this isn't the first time a package has come up missing from this location. I would like my money back. I am a business owner and its very bad business for my customers to trust me by ordering a product that never makes it to them Resolution Sought I would like a refund and for this place to monitor their employees better!

Company Response

5/11/2022

Company called stating customer was directed to the area where she could drop off packages. They are only a drop off for the post office, they don't deliver packages or take them to the post office. The post office itself picks up packages twice a day. If there is any problem with a certain package not being delivered customer needs to go to post office and file a claim with them.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile